Wednesday, October 14, 2009

My thoughts on Communication skills

Initially I wanted to title this blog as 10 ways to Enhance Communication skills and put 10 good points on the topic but looks like I haven't got those many points despite my waiting for quite some time. So I decided to change the title and make it less attractive instead of never getting to post the blog.

Understanding the importance of communication skills: Once we understand the need and the importance half the work is done. In one of the soft skills lecture that I happened to listen, the speaker rightly pointed out that the importance soft skills keeps increasing and that of technical skills keeps decreasing as one grows up the corporate ladder. Initially I thought of putting this point in the end as a finishing touch when I was pondering over the previous title.

Awareness of the fact that communication implies Transfer Knowledge/thoughts:. Each of us has a unique state of knowledge and what we perceive is based on what we already know. Hence one needs to constantly ponder on the ability to know the other person’s state of knowledge. This becomes more challenging when one needs to communicate to a group of people and even more challenging when the group is mixed(with respect to the subject/topic of communication).

Eye for Brevity and precision: Though this a thumb rule we often miss it. I think one needs to constantly listen to himself in oral communication and read a couple of times what he/she has written when it comes to written communication.

Stop thinking in the native language and then translating to English: This particular point is specific to English & us Indians. All Indian languages have a different grammar than that of English. Many people tend to think in their mother tongue and then translate it to English when speaking. We have reached a stage in India that we have added so many English words into our native languages and now we don't speak either languages properly. My own humble opinion is that one needs to know both the languages fluently and not mix them up.

Communication is a process involving the following facts:
  • I know something.
  • I have to make the other person know it.
  • What I know is a thought.
  • What I speak is words.
  • What the other person will know after I communicate is once again a thought
Now here is the catch:
  • Thoughts are infinite in nature.
  • Words are limited + Our vocabulary is even more limited.
  • We ourselves may lack in the clarity of our thoughts
All these lead to loss of information/knowledge during the process of communication. Therefore there must be a constant effort towards minimizing the loss of information/knowledge during this conversion. Two ways to improve this is increase of vocabulary and clarity of the subject with the latter one being more important.

P.S. These are just my opinions and as I said each of us needs to lay emphasis on our communication capabilities.